
When leaders see performance that is substandard and when attempts at reform have not improved results, the only - and best - recourse is to act swiftly to remove the person. From my vantage as a consultant, it is one of the hardest things for a leader to do and the one omission in action that produces contempt for the leader among the workers and yields difficult, intractable organization-wide performance problems.
Link to the article is
http://www.psychologytoday.com/blog/the-wisdom-bees/201007/uncomfortable-conversation-about-merit-what-do-you-think
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